VUNO

Immersive Augmented Reality Shopping Experience

Redesign Traditional Shopping Experience

What is the future of shopping for the next generation?

How can we optimize the shopping experience and make it efficient and effective? There are moments when you walk in a store and you are overwhelmed by the amount of products and information. You enter with no idea whether they have clothes you want, and you don't know where or how to start. Sometimes you spend hours in a store, trying on a lot of pieces and you can't find one that fits you perfectly.

Vuno is your solution to problems like these. Vuno recreates your shopping experience using Augmented Reality with assistance from AI.

Design Solution

Design Demo

01

Voice Triggered Interface

Through Vuno, user can use Voice Command to trigger the AR interface and activate their AR shopping experience. Vuno receives commands and extracts users' registered information using Artificial Intelligence to search for surrounding areas and find the stores that suit users' needs.

02

Personalized Shopping Experience

Based on users' body measurements, shopping habits, and spending budget, Vuno lists out some of the most relevant information for users such as price range, available discounts, clothes sizes, new collection arrive date, and store's opening hours. Vuno provides color based recommendation systems.

03

In-store Asset Sensors

Vuno provides a shopping category list interface after user enters the store. User can use voice commands to set his or her target goal, for example the category he or she wants to shop in. After Vuno receives the command, it will process the data and start loading information for the user.

04

AI Powered Information Processing

Vuno matches users needs with current inventory in store based on users’ shopping goals. Vuno identifies inventories that match with users' body measurements through guidance from animated butterflies. Vuno accelerates users' information processing progress by further provides information such as size, price, and new collection to the end-users at a glance.

05

Shop with AR Whenever and Wherever

For the users who don't have time and enjoy the ease of shopping at home or the disabled individuals who might encounter difficulties coming in store, Vuno provides the convenience by bringing AR shopping experience whenever and wherever. User can choose to flip through stores fashion magazines and see recommended clothes for them in Augmented Reality models. By simply opening up Vuno, user will see live clothing models with their reactive personal avatar.

Discover Opportunity Space

Research Process

"How might we enhance the current shopping experience?" To approach the problem, I started by analyzing the current shopping experience for the vast users. Therefore, I dived into user research where I could understand users' needs and their pain points. After User Research, I conduct User Interview with potential users in different demographic groups to further. I decided to conduct Contextual Inquiry research method followed by Semi-Structured Interview to take close observations on users' behavior during their shopping process.​

After receiving consent from the stores and customers, I started observing users' behaviors and recording when new events are triggered. I made note on the time they spent on each task, such as "picking clothes on the same hanger", "walking around", "getting help from salespeople", and "trying on in fitting room".

Design Process

Dive Into Users' Mental Models

while no research subjects are completely alike, one common result I found was that most customers spent around 60-85% of their time picking and choosing the clothes they want or trying on in the fitting room. Some of the users left the store when the pieces they brought in the fitting room didn't suite well.

Since we are redesigning the whole interaction of users with their shopping experience, we have broken down the project into six parts: (1) Find a shopping district, (2) Find a store, (3) Glance through the store, (4) Find products, (5) Try on products. Repeat previous step if needed, and(6) Check out.

By examine closely at the Shopping Process, I was able to find the clustered break downs in these following procedures:
1. Finding stores that fit users style needs and budget range
2. Glancing through the stores and decide whether to look further
3. Finding the clothes to try on from hundreds of hangers
4. Go to the fitting room to try on clothes that they have and repeat the clothes finding process

In order to validate my hypothesis, I took out my notebook and started recording customer behaviors during my site visit. After 2.5 hours of observation and 1 hour of interview in total, I noted down the following insights:

Further Insights

Learn More From Users

The four main insights I found include users spend the most time looking for clothes. This searching process took most of users shopping time, which might leave them in frustration. They often don't know what's available in store, and they are often underserved by the sales representatives due to sales' limited number of people available in store. Most users leave the store in five minutes without looking in the store further.

Design Iterations

Understand Users and Personas

From users' side, in order to emphasize with our users and spot opportunity gaps, I made the following personas who would encounter different shopping hassles when they try to meet their shopping goals.

To better understand Vuno's targeted user groups, the personas are derived from user interviews and contextual inquiries I captured when observing users' shopping behaviors. The personas are from various age groups, backgrounds with different shopping objectives.

Design Details

User Flow Analysis

In order to transform ideas from my mind into reality, pen and paper are my best compananions. I pulled out sticky notes and wrote down problems and opportunity identified, and then started sketching. There were many ideas that came out in my head, eventually I filtered down to these core features.

The System Overview demonstrates two disparate shopping experience that users will experiment with Vuno. The System Overview records the use of Vuno from input information, voice commands to depth sensors matching.

When users walk in the occlusion covered AR shop, depth sensors that match with users' identification will be highlighted in users' AR view to create the immersive experience. Walls inside the space will be represented with occusion planes.

The Vuno Flow Sturcture diagram captures detailed Vuno's user flow from beginning voice triggered interface to end inventory selection in three different experiences: the in-store experience, street store selection, as well as shopping with AR models at home.

Post Mortem

Next Steps and Reflection

Although shopping offline in an immersive AR environment is still in the ideation and early-development stage, I am hoping Vuno could become a disruptive application or an inspiration which solves hassles from traditional time-consuming shopping process in the near future.I designed this idea from existing technologies.

Nevertheless, how to integrate all the technologies together for is my next step research plan. I have currently designed the Vuno Augmented Reality app using Unity and Vuforia, but I would love to research all the possible implementations that could highlight help Vuno recognizes available clothes from inventory. One idea I have is to closely pair up clothes with its hanger and embed product information in the hanger, or simply input clothing information in hardware tags to assist information processing.

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